Support
With our support and operating agreements, you gain flexible access to our team of around 180 certified Linux and open source specialists. Whether you need remote support or want us on-site – we’ve got you covered.
We offer response times as fast as 15 minutes and support coverage from 8×5 all the way to 24×7. Need something different? We’re happy to create a custom contract that matches your exact requirements.
Is our support & operating agreement the right fit for you? If any of the following sound familiar, chances are it is:
- you have special requirements for system availability or customization
- you require deep Linux/open source expertise
- your budget allows for one position, but you need multiple skill sets
- you require strong partnerships with distributors like Red Hat or SUSE
- you’re running community software or distributions without standard support
- your admins need training or ongoing support
- you need backup coverage for sick days or other absences
- you experience project surges that require scalable support and specialized skills